My Laundry Order Customer Experience (Routes Only, On-Demand Only, or Both Enabled)

Customer Experience with MyLaundryOrder.com

This guide provides a step-by-step breakdown of how your customers interact with MyLaundryOrder.com for pickup and delivery services. It includes instructions for route-only, on-demand, and hybrid (route + on-demand) setups, along with admin functions.

Step-by-Step Guide: Route-Only Scheduling

  • Go to the Store Settings page in WDF POS.
  • Copy your store’s unique MyLaundryOrder.com link using the Copy button.
  • Paste this link into a "Delivery Service" page on your laundromat’s website.

Step 2: Customer Sign-Up

  • Customer visits your link and can create a MyLaundryOrder account
Customers will be shown this form
  • After creating an account, they receive an email verification and must confirm their email address before continuing.

Step 3: Customer Schedules Pickup

  • After logging in and scheduling a pickup, they:
    • Enter address and phone number
    • Leave pickup notes (e.g., gate code)
    • Enter the number of laundry bags
  • They select a pickup time from your available route days/times.

The customer will then fill out their delivery details as shown above

They can then choose a pickup time from your setup routes
The customer can then enter any specific laundry instructions (eg. hang all collared shirts)

Step 4: Customer Schedules Return

  • Return date options are limited based on your Delivery Turnaround Time (set in Store Settings).
  • If Friday is selected for pickup and the turnaround is 24 hours, Monday is the earliest return option.

Here you can adjust your Delivery Turnaround Time and Minimum Pickup Notice

Step 5: Payment and Confirmation

  • Customers securely enter their credit card info.
  • Card is saved to their profile in WDF POS.

  • A final review screen is shown before they submit the order.


Step-by-Step Guide: On-Demand Only Scheduling

Important Disclaimer About On-Demand Delivery Services

On-demand delivery providers such as Uber, DoorDash, and others are third-party services integrated through Burq. Because these deliveries are handled by independent drivers and external systems, Wash-Dry-Fold POS and the laundromat have limited control over driver availability, vehicle size, cancellations, delays, and provider-related issues.

Situations such as canceled pickups, delayed drivers, partial cancellations, failed deliveries, duplicate dispatch attempts, or provider restrictions may occasionally occur. Refund decisions and delivery-related charges are ultimately handled by Burq and the third-party provider.

We strongly recommend monitoring your Burq dashboard regularly and having backup procedures in place for large orders, urgent deliveries, or situations where an on-demand provider is unable to complete a request.


Step 1: Set up On-Demand Services

  • In the Pickup and Delivery tab of Store Settings under On-Demand:
    • Click Set Up On-Demand

  • Follow the steps in the email titled “Sign up for Third-Party On-Demand Delivery Options like DoorDash here” to set up with Burq.

Step 2: Enable On-Demand Choices

  • In the Pickup and Delivery tab of Store Settings under On-Demand:
    • Turn on Display On-Demand Choices then click Save On-Demand Settings

Step 3: Disable Route-Based Delivery

  • In the Pickup and Delivery tab of Store Settings under Service Area & Routes:
    • Turn off Display Routes Online then click Save

Step 4: Customer Schedules Pickup

  • Customers visit your MyLaundryOrder.com link.
  • They select any day that your store is open.
  • System fetches quotes from third-party services (Uber, DoorDash, etc.).
  • Customer selects a provider based on speed, cost, or preference.

Step 5: Customer Schedules Return

  • Return delivery is scheduled the same way.
  • Return options are restricted by Delivery Turnaround Time in your settings.

Step 6: Review and Payment

  • Customers see both delivery quotes.
  • They confirm understanding that laundry fees are separate.
  • Credit card is charged for delivery fees.

Step 7: Order Tracking

  • Order status and tracking are visible in the customer dashboard.
  • Customers can message Burq support via the chat bubble in the lower-right corner.

Step-by-Step Guide: Hybrid Setup (Routes + On-Demand)

Step 1: Enable Both Route and On-Demand

  • In Store Settings > Pickup and Delivery tab in the On-Demand and Service Area & Routes sections:
    • Turn on both Display Routes Online and On-Demand.

Step 2: Calendar and Scheduling View

  • Route days are marked with blue circles on the customer calendar.

    Other days show as available for on-demand pickup.

  • Customers can mix and match:
    • Use a route for pickup and on-demand for return, or vice versa.

Step 3: Delivery Fees and Confirmation

  • On-demand deliveries show fees; route pickups do not.
  • Status and tracking links are available in both customer and admin dashboards.

  • Route orders require manual confirmation in WDF POS.

Staff Functions in WDF POS

Managing Delivery Orders

  • Go to the Delivery page.
  • View new orders and confirm route pickups.


Tracking and Updates

  • Click the pencil icon on an order to view:
    • Status history
    • Tracking links

Burq Support Access

  • Staff can contact Burq support via the chat bubble in the bottom-right of the tracking page.


MyLaundryOrder.com is optimized for both desktop and mobile. It simplifies the delivery experience for customers and staff alike, providing secure transactions, flexible scheduling, and live tracking for on-demand orders.