Enable On-Demand Delivery Services

This article is Part 2 of our 3-part series on setting up the MyLaundryOrder.com online scheduling tool for pickup & delivery. In this step-by-step guide, you'll learn how to enable integration with on-demand delivery services like Uber and DoorDash using our partner Burq.

Step 1: Enable On-Demand Delivery in Store Settings

  1. Go to your Store Settings page in WDF POS.
  2. Navigate to the Delivery tab.
  3. Make sure the box for "Display On-Demand Choices" is checked.
  4. Click Save.

If you don’t see this interface, make sure you’ve already enabled pickup & delivery via our Part 1 Setup Guide here: https://support.washdryfoldpos.com/article/270-activating-online-delivery-scheduling-for-your-customers

Step 2: Sign Up with Burq (Our On-Demand Delivery Partner)

After you activate delivery services, you’ll receive an email titled “Sign up for Third-Party On-Demand Delivery Options (like DoorDash) here.”

This email explains that:

  • We use Burq as our on-demand delivery partner.
  • Burq connects you to over 35 delivery providers (like Uber, DoorDash, and more) through a single account.
  • Burq has negotiated discounted pricing with these providers.
  • As new services become available in your area, Burq automatically updates your access.

How Payments Work:

  • When a customer schedules an on-demand pickup through MyLaundryOrder.com, you collect payment first.
  • Afterward, Burq charges your business credit card on file for the delivery cost.
  • This ensures you receive payment from the customer before incurring costs.

Create Your Burq Account:

  1. Click the link in the email to sign up with Burq.
  2. Enter a business credit card and create a Burq dashboard password.
  3. Save your login credentials—you’ll need them to access your Burq dashboard later.

Step 3: Configure Burq Notifications and Payment Settings

Once your account is created:

  1. Log into your Burq Dashboard.

    Click the top right icon > Settings.

    Update or add payment methods.

    Click the Notifications tab and set alerts for:

    • Failed payments
    • Card expiration
    • Delivery cancellations or rerouting events
Burq Dashboard
Payment Methods
Notification Settings

These notifications help ensure you’re always informed of any delivery issues or payment problems.

What's Next?

Be sure to check out the 3rd article in this series, , which shows the customer experience when scheduling pickups via MyLaundryOrder.com, whether using your own delivery route or an on-demand provider. If you still need help with this part, check out this helpful video: