Speed Queen / Huebsch Machine Start Integration

The Alliance Laundry Systems (Speed Queen Insights / Huebsch Command) machine start integration streamlines machine starts for drop-off orders and provides detailed tracking for better accountability. It enhances efficiency by preventing unauthorized machine use, ensuring accurate pricing, and making auditing easier through real-time machine start reports.


Setting Up the Integration

  1. Follow the tutorial in this link (click here) to get your API key.
    1. Note: You must already be subscribed to the Gold tier level of Speed Queen Insights or Huebsch Command to request an API key.
  2. Access the Equipment Setup page by clicking the gear icon in the top right corner of any page in Wash-Dry-Fold POS and selecting Manage Equipment.
  3. Click the Machine Starts Integration tab and select Alliance Laundry Systems (Speed Queen Insights / Huebsch Command) from the list of integration partners.
  4. Copy and paste your API key provided by Alliance Laundry Systems.
  5. Click Save.
  6. The system will pull a list of washers and dryers from Speed Queen Insights or Huebsch Command.
  7. Match these machines to those in Wash-Dry-Fold POS to ensure machine numbering aligns properly.


Starting Machines from Order Tracker

  1. Enable the Start Machines from Order Tracker setting, which allows machines to be started automatically when orders progress in the Order Tracker.
  2. Navigate to Order Tracker and enter your PIN.
  3. Select an order and move it to the Wash stage.
  4. Choose the washers the order will use (e.g., washers 1, 2, and 3).
  5. Adjust cycle settings on the washer or dryer first if needed and then click Confirm.
  6. The system will send a start command to those machines.


Tracking Machine Start Costs

  1. Go to the Reports page and select Machine Starts.
  2. Choose to group the report by order or by employee.
  3. Review cost ratios, such as a $25.43 drop-off laundry order where the machine starts cost $7.50.
  4. The report calculates the machine start cost-to-order ratio to track efficiency.
  5. Click on an individual order or employee (based on your choice of grouping) in the Machine Starts report for a detailed breakdown of transactions.
  6. Match transactions with Speed Queen Insights or Huebsch Command for verification.

NOTE: Please see the following support article for important notes about how the Insights / Huebsch Command dashboard currently reports Remote Vend amounts from integrations: https://support.washdryfoldpos.com/article/316-sq-insights-reports-all-pos-machine-starts-as-revenue


Selling Machine Starts at the Register

  1. Go to the Inventory page and create a new item.
  2. Name the item (e.g., "Machine Start").
  3. Set Item Type to Retail Item.
  4. Set the price to $0.00.
  5. Enable the Machine Start Item setting.
  6. Go to the Register page, then click the New Sale button.
  7. Select the Machine Start item you created.
  8. Choose machines to start (e.g., washers 11 & 12, plus a dryer).
  9. Adjust the payment amount if needed.
  10. Click Confirm to finalize machine selection.
  11. Accept payment (e.g., $10 cash and make change if needed).
  12. Wash-Dry-Fold POS sends start commands to the selected machines.
  13. Go to the Reports page and select Machine Starts.
  14. View machine selections, payment details, and transaction IDs.
  15. Match transaction records with Speed Queen Insights or Huebsch Command logs.


Machine Controls

With this integration to Speed Queen Insights or Huebsch Command, you can optionally display Machine Controls on the Register Options page to allow laundry attendants to Stop washers and dryers, Clear Partial Vend to return the machine to its home screen, or Rapid Advance to the next step of a washing machine's cycle.


To enable this feature, go to the Machine Start Integration tab of the Equipment Setup Page and select the option Display machine controls on Register Options page as seen here:


You will now see a new button on the Register Options page titled Machine Controls

You can now select a machine and send a command to it!


Please note that at this time the Rapid Advance command is not available for dryers; instead, please use the Stop command which clears the remaining time on the dryer.


Machine Status Error Messages

If the washer or dryer is reported by Alliance Laundry System's Speed Queen Insights or Huebsch Command API to have a machine status not compatible with remote vending when it is selected, you may see the following red alert banner at the top of your screen:

An example image of the "IN_USE" status message appearing when attempting to select a washer already in use
An example image of the "NETWORK_ERROR" message appearing when attempting to select a washer that is not connected to the gateway device

These status messages come directly from Alliance. Here is an example of what the "Machines" page of the Speed Queen Insights (sqinsights.com) website shows for these two washers:

Example image of the Speed Queen Insights website showing a status message of "IN_USE" for washer 234 and "NETWORK_ERROR" for washer 235

Here is a list of all possible machine status messages from Alliance Laundry Systems for washers or dryers connected to the Speed Queen Insights or Huebsch Command platform:

Only washers with a status of "AVAILABLE" or dryers with a status of "AVAILABLE" or "IN_USE" (dryer time can be topped off while in use) may be selected for the Alliance Laundry Systems Speed Queen Insights / Huebsch Command integrated machine starts with Wash-Dry-Fold POS. Any other status indicates a scenario that is not compatible with this integration and that the machine is not available for remote vending.