On Demand Delivery Fees

On-Demand Delivery Fees

When using on-demand delivery services (such as DoorDash, Uber, etc.) through WDF POS, it’s important to understand how delivery fees and refunds are handled.

When a customer places a pickup and delivery order through MyLaundryOrder.com, the delivery fee is charged to the customer upfront at the time of checkout.

• The customer’s card is charged through your merchant account (CardPointe)
• This means you receive the delivery fee from the customer first

After the order is placed:

• Burq charges your business credit card separately for the delivery service

Because you have already collected the delivery fee from the customer, this process effectively reimburses you automatically.

You can view:

• Customer payments in your CardPointe account
• Delivery charges in your Burq dashboard

Failed or Canceled Deliveries

If a delivery fails (for example, no driver shows up or the order is canceled), charges may still occur depending on how far along the delivery was.

Refunds are handled by Burq and are not always automatic.

Refunds for Delivery Issues

If you believe you were charged incorrectly or did not receive the appropriate refund:

• Contact Burq support directly
• Provide the order number, date, and issue details
• Burq will review and determine refund eligibility

In some cases, only partial refunds may be issued depending on the stage of the delivery.

Important Notes

• WDF POS does not control or manage Burq billing decisions
• Refund timelines and amounts are determined by Burq and the delivery provider
• Charges and refunds may not always match exactly if issues occur

Best Practices

• Regularly review both your CardPointe account (customer payments) and Burq dashboard (delivery charges)
• Keep track of any failed or problematic deliveries
• Report issues to Burq as soon as possible