Online Pickup & Delivery

This guide walks you through how to set up Online Pickup & Delivery in WDF POS.

Overview

To successfully enable Pickup & Delivery, you must complete two key steps:

  1. Create at least one Delivery Route
  2. Configure Online Delivery settings (MyLaundryOrder)

If routes are not created, customers will not be able to schedule pickups even if Online Delivery is enabled.

Step 1: Enable Pickup & Delivery

  1. Click the Gear Icon (top right)
  2. Go to Store Settings
  3. Select your store (if not already selected)
  4. Visit Delivery Routes
  5. Check Enable Pickup and Delivery Service

Step 2: Create Delivery Routes

Delivery routes define when you operate and how many orders you can handle.

Where to go

  • Store Settings → Delivery Routes

What to configure

  • Route Name (e.g., “Tulsa Route”)
  • Days of Operation
  • Start / End Times
  • Max Stops per time slot
  • Optional: Add multiple time slots per day

Service Area

  • Add ZIP codes manually OR use ZIP Code Search
  • This ensures only customers in your service area can book

Important

  • You must create at least one route for delivery scheduling to work
  • Routes control availability shown to customers

Step 3: Configure Online Delivery (MLO)

This is where you control customer-facing scheduling and settings.

Where to go

  • Store Settings → Online Delivery

Key Settings

  • Your unique MyLaundryOrder link is generated here
  • Add this to your website so customers can book

Contact Info

  • Reply-to email
  • Delivery phone number

Timing Controls

  • Delivery Turnaround Time (hours)
  • Minimum Pickup Notice (hours)

These settings determine what time slots customers can select.

Display Options

  • Display Routes (recommended ON)
  • Display On-Demand Choices (for third-party delivery like DoorDash/Uber)

Step 4: Branding (Optional)

Customize your customer experience:

  • Upload logo
  • Set primary color (buttons/header)
  • Set secondary color (text)

This affects your MyLaundryOrder page.

Step 5: Save & Go Live

Click Save on the Online Delivery page.

Your system is now live once:

  • Routes are created
  • Online Delivery is configured
  • Your scheduling link is shared with customers or on your website.

How It Works (Quick Summary)

  1. Customer visits your MyLaundryOrder link
  2. Enters their ZIP code
  3. Sees available time slots based on your routes
  4. Schedules pickup & delivery
  5. Order appears in your POS Delivery page
  • Route-based orders stay Pending until confirmed by staff

  • On-demand orders can auto-confirm via delivery providers


Need More Help?

If you run into any issues setting up Pickup & Delivery, reach out to our support team and we’ll be happy to help!