Recalling Orders and Reprinting Receipts

Recall Order

Accessing Recall Order

1. From the Register page, select Recall Order.
2. A list of all orders will be displayed, showing:
   • Order #
   • Customer Name
   • Grand Total
   • Date of Order Creation
   • Payment Status
   • Order Status

Recalling & Editing an Order

1. To recall an order, click on the customer’s order from the list.
2. On the order details screen, select Edit Order (only available for Pay at Pickup orders).
3. Modify line items as needed:
   • Add or remove items
   • Adjust quantities
   • Apply or remove discounts
4. If the order was already paid, it is considered closed, and line items cannot be changed.
5. You can also:
   • Void the order (cancels the order and refunds any payments)
   • Reprint the receipt

Voiding a Credit Card Transaction

• If a credit card transaction is voided on the same day, the pending authorization will be removed, and the customer will not be charged.

Viewing Order Details by Status

• The Order Status column allows filtering orders by their status.
• Click on an Order Status or the View Details button to:
  • See order details
  • View customer comments
  • Check the production log
  • See machines used
  • Print labels

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Reprint Receipt

Finding a Paid Order for Reprinting

1. In the Recall Order tab, locate the order you need.
2. Tap the left half of the order (where the order number and/or customer name is displayed).
3. This will automatically open the order.
4. Click the Reprint Receipt button.

Reprinting from the Order Tracker

• If the order has not been paid, it may be easier to access via Order Tracker.
• Select Order Status or click View Details to go to the Customer Card.
• From the Customer Card, a receipt can be reprinted at any time under the Labels tab.