How to Handle Billing for Pickup & Delivery Orders

How to Handle Billing for Pickup & Delivery Orders in WDF POS

Whether you offer route pickups or on-demand delivery through services like Uber or DoorDash, here’s how to properly bill your customers in Wash-Dry-Fold POS based on how the order was placed.

1. Orders Scheduled via MyLaundryOrder.com

If a customer schedules a pickup through MyLaundryOrder.com, their credit card is automatically stored in their customer profile.

Steps:

• After processing the laundry order, proceed to the payment screen.
• Select "Credit Card" as the payment method.
• You will be prompted to charge the card on file.

2. Route Pickups (Manually Scheduled by Store)

For scheduled pickups that are not through on-demand delivery, follow these steps:

Steps:

• Go to the Delivery page in WDF POS.
• Once the laundry has arrived at your store, mark the pickup status as "Done".
• Head over to the Register page.
• On the Customer Selection screen, you will now be able to select that pickup and convert it into a new laundry order.
• Complete and charge the order as usual.

3. On-Demand Pickups (Uber, DoorDash, etc.)

These pickups are handled slightly differently, but billing remains simple.

Steps:

• Once the on-demand delivery is completed and dropped off, WDF POS will automatically update the pickup’s status to "Done."
• Navigate to the Register page.
• On the Customer Selection screen, locate and select the completed pickup to begin processing the order.

For any questions or help with a specific scenario, feel free to reach out to our support team!