Voids, Refunds, and Store Credit


Voiding an Order

  1. Click the Recall Order button on the Register screen.
  2. Select the order you want to void.
  3. Click the Red "Void Order" button.
  4. Enter a Reason for Voiding the order.
  5. Click the Red "Void Order" button again to confirm.

Once voided:

  • If you reprint the receipt, it will indicate that the order was voided.
  • The voided order will appear in the Void Report for tracking purposes.



Issuing a Refund

Refunds can be issued as Cash, Credit Card, or Store Credit.


Steps to Issue a Refund

  1. Click the Red "Refund" button on the Register screen.
  2. Search for and select the customer if you want the refund recorded in their Sales History.
    • This helps track customer refund history.
    • If it’s a self-service or retail refund, select Continue Without Customer.
  3. Enter the Refund Amount (e.g., $20).
  4. Enter a Reason for the Refund (this will print on the receipt and appear in the Refund Report).
  5. Click Pay.

Refund Payment Options

  • Cash: The customer is given cash back for the refund.
  • Credit Card:
    • The original card used for the purchase must be present.
    • The customer will need to insert/swipe the same card to process the refund.
  • Store Credit:
    • The refunded amount will be added to the customer’s Store Credit Balance for future purchases.

Using Store Credit for Payment

If a customer has Store Credit, they can apply it toward a new order.


  1. Click Register and enter your PIN.
  2. Click New Sale and search for the customer.
  3. Select Continue with Selected Customer.
  4. Add items to the order (e.g., comforters, laundry, etc.).
  5. Click Next and choose a Due Date.
  6. On the Payment Screen, if the customer has Store Credit, click Store Credit to apply it.
  7. If the total is greater than the available Store Credit, the remaining balance can be paid via Cash or Credit Card.

Viewing Reports for Refunds & Voids

To track refunds and voids:

  1. Financial Summary Report – Displays sales totals, refunds, voids, and issued store credit.
  2. Refund Report – Lists who received refunds, how much, and why.
  3. Void Report – Shows voided transactions, original amounts, and who voided them.

Need more help? Check out the video below: