Repairs Page Guide


The Repairs Page is a dedicated section of the software for submitting, viewing, editing, and tracking machine repair tickets.


Accessing the Repairs Page

  1. Open the sidebar menu.
  2. Select Repairs.
  3. Enter your PIN when prompted.

Submitting a New Repair Ticket (Attendants)

If you are an attendant, the system will automatically assume you're submitting a new repair request.

  1. Select the machine experiencing issues.
  2. Enter a detailed description of the problem (minimum 20 characters required).
  3. Click Preview & Submit (the button will turn from gray to blue).
  4. Review the repair ticket preview, which shows the automated email that will be sent to admins and managers.
  5. Click Submit.

Once submitted, the attendant will be taken to a list of all repair tickets, including their own. To go back to the submission form, use the toggle button at the top.


Viewing and Filtering Repair Tickets

To locate a specific repair ticket, use the available filters at the top of the page:

  • Store Dropdown – Defaults to the current store but can be switched to any store the employee has access to.
  • Machine Position Dropdown – Shows repair history for a specific machine.
  • Machine Type Filter – Helps narrow down the list of machines if the selection is too large.

Viewing Ticket Details

  • The entries row displays basic information, but for full details, click on the entry row to see the full repair entry view.
  • This view allows you to:
    • Add notes to the ticket.
    • Change the ticket status.
    • Delete notes or tickets (admin/manager only).

Admin & Manager Features

When an admin or manager logs in, they are automatically taken to the repair tickets list. They can still access the submission form using the toggle button.


Editing & Managing Tickets

  • Admins and managers can delete repair tickets or individual notes.
  • Updating the repair ticket status:
    • Status changes are logged as ticket notes.
    • If the status is changed to "Repaired" or "Could Not Replicate", additional details are required.
    • These details are saved in the ticket history for future reference.

Shortcuts for Admins & Managers

  • Equipment Setup Page – Update machine or model information.
  • Employees Page – Manage employees and their permissions.
  • Both pages can be accessed via the gear icon in the upper-right corner.

Enabling Repair Ticket Email Notifications

Managers can opt in to receive repair ticket emails for stores they have access to:

  1. Navigate to Employees Page.
  2. Select an employee profile to edit.
  3. Ensure they have a valid email address.
  4. Change their role to Manager (if applicable).
  5. Check the "Receive Repair Ticket Emails" box.
  6. Click Save.


This guide covers everything you need to know about managing repair tickets in Wash-Dry-Fold POS!


Need more help? View the video below for a quick demonstration!