Customer Loyalty Rewards Program


Overview

The Customer Rewards Program allows customers to earn points for each laundry order they pay for. These points can later be redeemed for discounts or other promotional offers.



How the Rewards Program Works

Earning and Redeeming Points

  1. Customers earn points based on the store’s selected rewards settings.
  2. Before reaching the payment screen, a "Claim a Reward" popup will appear if the customer has enough points. The rewards are set up by the owner ahead of time.
  3. If a reward is unavailable, the button will be grayed out due to one of the following reasons:
    • The customer doesn’t have enough points to redeem it.
    • There are no applicable items in the order for that reward.
  4. After payment, the receipt will display the number of points earned or spent and the customer’s updated rewards balance.
An example of the "Claim a Reward" popup
The receipt will show points earned, points spent, and updated points balance


Enabling the Rewards Program

To turn on the rewards program for your store:

  1. Go to Store Settings
  2. Scroll to the bottom of the Store Info tab.
  3. Find the section titled “Rewards Program” and check Enable Rewards Program.
  4. Select a Rewards Program Type:
    • New Orders – Customers earn 1 point per laundry order (orders paid fully with store credit do not earn points).
    • Dollars Spent – Customers earn points based on the subtotal before tax, rounded down to the nearest dollar (store credit does not count).
  5. Optionally, you can add starting rewards points for new customers. This is a great way to encourage first-time users to return.
  6. Click the green Save button to apply changes.
The Rewards Program section of the "Store Settings" page


Creating Rewards Items

To create rewards for customers to redeem:

  1. Go to the Inventory Page.
  2. In the right column, click "New Reward".
  3. Enter the following details:
    • Reward Name (e.g., "$5 Off Laundry")
    • Department (where it will appear in the system)
    • Point Cost (how many points are needed to claim it)
    • Discount Type (Flat Amount or Percentage)
    • Discount Value
    • Eligible Items (which items the reward can be applied to)
  4. Click Save to finalize the reward.
Click the "New Reward" button in the "Inventory" screen to create a new reward.
The "Reward Properties" popup will allow you to enter the details of your created reward.


The Customer Rewards Program is a great way to boost customer loyalty and incentivize repeat business.


Need more help? Check out the video below!